Let’s say you set up a rule but you find its not applying. What do you do in this scenario?
Here are our recommendations:
- Go check all the conditions in the rule and ensure you are happy they will match
- Switch off other rules so that you can focus on just testing the 1 rule
- Remove as many other variables out of testing, e.g. other carriers, origins, etc
- Within the rule itself remove as many conditions, get back to a point where the rule is working, then add in the conditions 1 by 1
By following this you should be able to determine what is not working. As you get more confidence in the system you will find the rule creation becomes easier.