My Rule is not applying, what do I do?

Let’s say you set up a rule but you find its not applying. What do you do in this scenario?

Here are our recommendations:

  1. Go check all the conditions in the rule and ensure you are happy they will match
  2. Switch off other rules so that you can focus on just testing the 1 rule
  3. Remove as many other variables out of testing, e.g. other carriers, origins, etc
  4. Within the rule itself remove as many conditions, get back to a point where the rule is working, then add in the conditions 1 by 1

By following this you should be able to determine what is not working. As you get more confidence in the system you will find the rule creation becomes easier.