ShipperHQ GraphQL API Error Messages

The table below contains a list of GraphQL standard internal error messages.

CodeInternal Error Message
1Request Error. There was an error processing your request.
3Invalid Credentials. The credentials you supplied are
4Internal server error.  We have been notified of this issue.
5Service Unavailable. The service is currently unavailable.  Please try again later.
6Access Not Allowed. This host is not permitted to access this service.
7Malformed Request. The request was not formed correctly.
8Access to the webservice has been disabled for this account.
300Invalid Origin Country. The origin country is invalid language: EN
301Invalid Origin State. The origin state cannot be found.
302Invalid Destination Country. The destination country cannot be found. language: EN
303Invalid Destination State. The destination state cannot be found.
304Disallowed Destination Country. The destination country is not allowed by this carrier.
305Destination Country or State missing. Carrier requires Country and/or State, one of which is missing.
306Destination City missing. Carrier requires City, which is missing.
307Destination Zipcode missing. Carrier requires Zipcode, which is missing.
308Dimensions missing. Dimensions on products are required.
309Weight missing. Weight is required on all products for this carrier.
400Invalid Environment Scope. The environmentScope is not found for this user.
401Website not in Environment Scope. The web site does not exists in this environment scope language: EN
402No origins are available.
403No applicable carriers have been found for this origin.
404No merged rates. Please review your carrier merge rules.
500No shipping methods found for carrier. The system could not find a shipping method for the carrier.
501Carrier Connection Error. Could not connect to carrier service for rates.  Their system is possibly down.
502Max Weight Exceeded for Carrier. The maximum configured weight for this carrier has been exceeded. Change in carrier dashboard if wanting to increase.
503No Pickup Locations Found. Could not find any pickup locations for this carrier.
504Google API Key not present. Please set Google API Key in Global Settings on ShipperHQ Dashboard.
505Unknown Carrier Error. No rates available.
506Carrier returned error.
507No Valid Dates found for Carrier.
508No Valid Rates found for Carrier.
509Max Packages Exceeded for Carrier. The maximum number of packages for this carrier has been exceeded.
510Could not find carrier you requested.
511Could not find any information for carrier group id you requested.
512Missing credentials for carrier.
520Unknown Carrier Error. No rates available. Check credentials, weight and destination are valid.
550No Valid Rates for Domestic Carrier.
551Unable to find rates for domestic carrier shipping method.
552Shipping group cannot be shipped to this destination.
600Shipping is prevented by a user defined rule. The merchant has used Carrier Rule to prevent shipping.
700Missing rates for carrier groups. Unable to find rates for all of the carrier groups.
701Destination is outside carrier delivery radius.
800This account does not permit address validation.
801Address validation is not enable.

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