Display Custom Fee Messages at Checkout

Overview

Custom Fee Message lets you display a short, customizable note next to your shipping methods when a surcharge is applied. Whether you’re offsetting tariff costs, adding a packaging fee, or applying a seasonal handling charge, this feature helps you clearly communicate added costs to customers at checkout. You control the message and whether to include the surcharge amount — making it easy to stay transparent and build trust.

Requirements

• Requires a ShipperHQ account on Standard, Advanced, or Enterprise plan
• Custom fee messages are only available for Surcharge shipping rules

Add Custom Fee Message for your Surcharge Rule

After creating a new Surcharge rule or when editing an existing rule:

1. Navigate to Shipping Rules
2. Edit your surcharge shipping rule
3. Open the Advanced tab
4. In the Display Options section, in Custom Fee Message field add the text you wish to display at checkout for this surcharge
   • If you want to include the surcharge amount in the message, use {{amount}} in the message, this will be replaced with the actual amount
5. Click Save

Verify in Test Your Rates, you’ll see the custom fee message appended to the end of your shipping rate, displaying your custom fee message. An example is shown below.