My Rule is not applying, what do I do?

Let’s say you set up a rule but you find its not applying. What do you do in this scenario?

Here are our recommendations:

  1. Go check all the conditions in the rule and ensure you are happy they will match
  2. Switch off other rules so that you can focus on just testing the 1 rule
  3. Remove as many other variables out of testing, e.g. other carriers, origins, etc
  4. Within the rule itself remove as many conditions, get back to a point where the rule is working, then add in the conditions 1 by 1

By following this you should be able to determine what is not working. As you get more confidence in the system you will find the rule creation becomes easier.

We are adding in the capability to test rules within ShipperHQ itself (without the eCommerce platform), and output the diagnostic logs. This is due at end of Q4 2016.