How to Set up DHL via ILS with Credentials


When setting up your DHL via ILS carrier in ShipperHQ, you’ll need certain credentials that will allow ShipperHQ to connect to the ILS servers and obtain a rate quote.

Creating a DHL via ILS Carrier

  1. Click on Carriers in the left-hand navbar
  2. Click the Add New button to add a new carrier
  3. Enter the name you want to use the carrier in the Carrier Name field (e.g. “DHL via ILS”)
  4. Select “Small Package” from the Carrier Type select
  5. Select “DHL via ILS” from the Carrier select
  6. Click Create Carrier

Obtaining Your Credentials

  1. Go to the DHL via ILS/ShipperHQ application page to register for credentials.
  2. Once you have filled out all the required information, an ILS specialist will contact you with your Account Number.
  3. If you do not receive your account number within 72 hours, you should contact customer care at 877-428-5220

Adding Credentials to your Carrier

  1. Go to the carriers page in the ShipperHQ dashboard
  2. Go to the DHL via ILS carrier you created in above steps and select edit
  3. Go to the Account Settings section
  4. Enter the Site ID and Password (all provided by ILS)
  5. If you are using Negotiated Rates you will need to enter the Payor Account Number
  6. In the Payor Country field you should select the country associated with the account.
  7. “Validate Credentials against Carrier” should be checked.

DHL via ILS credentials