Finding a Transaction ID/Quote ID in BigCommerce

Overview

When corresponding with the ShipperHQ support team it’s often useful to be able to point us to a specific shipping quote that didn’t match your expectations. We have significant internal logging in ShipperHQ and each shipping quote request is tied to a unique ID we call a Transaction ID or Quote ID. By providing this ID to our team, we can look at exactly the shipping quote request where you spotted something you have a question on and see all the additional logging around that.

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